Job Description: Electronic Security Service Technician
Status: Full time
Reports to: Service Manager
Fearing’s Audio Video Security is seeking top talent to help us continue our growth while maintaining outstanding customer service. Join us in Madison, Wisconsin, ranked the #8 place to live in America by livability.com
Fearing’s, the 2015 Dane County Small Business of the Year, is a design-build Low Voltage Systems Integrator with our core disciplines in Audio, Video, Security, and Voice/Data/Fiber Cabling Systems serving the commercial, education, healthcare, and government
marketplace in the Upper Midwest since 1997.
COMPANY VISION: To leave a legacy of lasting partnerships and making a difference in the world.
MISSION STATEMENT: Create great customer experiences through our technology, innovation, and unrivaled team work.
CORE VALUES: Innovation, Integrity, Excellence, & Charity
JOB SUMMARY: The Electronic Security Service Technician is a professional position that provides service, maintenance, training and customer support on commercial security systems including, but not limited to, access control, video surveillance,
intrusion alarm, fire alarm, nurse call, and intercom systems.
This position works in a team environment with the Service and Safety Manager to insure that the company’s customers are provided prompt and courteous service at all times. The Service Technician is responsible for making independent judgments and adhering
to proper company and industry service guidelines. The service technician will also provide backup installation support during times of heavy workloads.
ESSENTIAL FUNCTIONS:
- Successfully service all customer security products (video surveillance, Access Control, Alarm Systems) promptly and precisely.
- Successfully communicate the status of ongoing service work to the customer.
- Serve as a liaison between customer and the office, communicating all information that is not classified as confidential.
- Perform administrative tasks including, but not limited to, documenting the outcomes of all service work to the office and customer, promptly updating service orders with detailed information regarding work performed and the current status of each order,
insure time card information accurate and completed daily.
- Attend training, safety, and company meetings.
- Work safely at all times utilizing the necessary Personal Protection Equipment. Demonstrate safe working practices to other technicians.
- Perform advanced testing, balancing, and troubleshooting of installed systems.
The Ideal Candidate will possess:
- Associates Degree in electronics, IT networking, or similar field.
- 5 years minimum experience electronic security of fire alarm systems installation and programming.
- 2 years’ experience in working with IT network infrastructure and integrating security equipment onto customer networks.
- Nicet, BICSI, or ESA security certifications preferred but not required.
- Self-disciplined and performs well with minimal supervision.
- Passionate about problem solving.
- Can demonstrate excellent Customer Service skills.
- Ability to work extended hours (overtime) as needed.
- Must possess a valid driver’s license with a good driving record.
- Credible References.
- Experience with Avigilon and/or exacqVision VMS software and/or Keyscan Access Control is preferred but not required.
- Drug Screening and Background Check will be conducted.
Other Items:
- Competitive pay based on experience, reference feedback, and certifications
- Vacation, Sick Days, and Paid Holidays
- Health Benefits
- Retirement Package
- Uniforms provided.
