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Shelter Dorm Coordinator

Chester, Pennsylvania, United States

Date Posted: 03/29/2018
Categories: House Parent - Other - Social Services
Job Type: Full-Time

Job Description:

Job Title: Shelter Dorm Coordinator

Area/Location:  Chester, PA

Reports to:  Rescue & Recovery Program Manager

Subordinates: Interns and Volunteers

Date Submitted Revision:  5.24.18

Job Description Approved:5.24.18          

Classification: Coordinator / Full Time / Non-Exempt 

Salary:  $15 per hour, DOE




Cityteam Chester is looking for a Shelter Dorm Coordinator to join our Rescue & Recovery Program Team. We are looking for someone who is passionate about helping the homeless and has a desire to serve, however necessary. The Shelter Dorm Coordinator will not only work behind the scenes to make sure all of the logistics and details are taken care of, but you will also interact with our Emergency Shelter and 2ndChance Program guests, showing them God’s love and mercy. We work in a highly unpredictable environment with guests who may be hostile and seemingly unappreciative. You will need to speak truth in love, modeling Christ-like behavior while still following and holding guests accountable for following Cityteam processes and procedures. Our ideal candidate will be committed to creating a safe environment and building relationships while maintaining healthy boundaries. The Shelter Dorm Coordinator will coordinate many aspects of the Shelter and 2ndChance Programs, including supervising the guests and maintaining a safe environment. Because our facility is a men’s shelter and due to the nature of this position and the supervisory responsibilities in both the dormitory and shower areas, the Shelter Dorm Coordinator must be male. 


The Shelter Dorm Coordinator will build and develop relationships with outside agencies. You will provide support to the Resident Advisors, Case Managers, and Volunteers. You will assist the Rescue & Recovery Program Manager with intakes and drug testing. You will also provide administrative help by keeping accurate records and completing paperwork in a timely manner.  The Shelter Dorm Coordinator must be well-organized and provide outstanding customer service. You’ll interact with a wide variety of people including staff, volunteers, and guests. You must be committed to relational wholeness and handle conflict with truth and grace. It is essential that the Shelter Dorm Coordinator is comfortable working with the homeless, has a teachable spirit, and is committed to team participation. The Shelter Dorm Coordinator will be concerned for the spiritual, emotional, and physical welfare of all department clients and volunteers. 




  1. Provide physical supervision and ensure the safety of the Emergency Shelter and 2ndChance Programs.
  2. Coordinate and supervise Emergency Shelter and 2ndChance Dorm chores.
  3. Supervise the Emergency Shelter intake process.
  4. Conduct client intakes and drug tests.
  5. Track Emergency Shelter Residents, 5-day Referrals, & Verification of Stay Forms.
  6. Facilitate intake appointments for long-term residential communities.
  7. Track inventory and supply and demand of hygiene and laundry products.
  8. Track 2ndChance resident progress and community compliance.
  9. Collaborate with Rescue & Recovery Program Manager, Mission Operations Coordinator, and Career Specialist to develop best practices for all residential clients.
  10. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement.
  11. Represent Cityteam at community Homeless Coalition meetings and other collaborative partnerships. 
  12. Develop action plans and case management strategies for shelter clients to achieve program goals, including sustainable income, affordable housing, and community engagement.
  13. Utilize effective discipleship strategies to encourage spiritual growth of clients.
  14. Help recruit, train, and supervise Resident Advisors, Case Managers, and Volunteers.
  15. Advocate for Cityteam with those in your circles of influence.
  16. Participate in staff meetings, trainings, and other teambuilding activities.
  17. Assist team as needed.


PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

  • Stand or sit for prolonged amounts of time
  • Walk, bend, twist, climb & kneel
  • Walk up and down stairs
  • Talk and hear
  • Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus 
  • Must be male


Required Education and Experience

  • College degree or applicable experience
  • Experience working or volunteering in a shelter or rescue mission
  • Computer literate 
  • Proficiency with Microsoft Office Suite, especially Excel and Outlook