TITLE: Client Services-Project Manager
STATUS: Full time – Exempt
REPORTS TO: Director of Client Services
POSITION DESCRIPTION:
The Project Manager (P/M) plays a vital role in working with i58:10 Media clients and vendors. The P/M interfaces with clients to manage their projects. They are also a key point of contact with i58:10 Media team members and our station media partners
involved with our client’s projects. The overall goal is to exceed the client’s goals and objectives by meeting deadlines with quality products and services. This builds client trust, strengthens the relationships and expands God’s Kingdom work through our
client’s ministry.
KEY RESPONSIBILITIES:
The P/M’s responsibilities and tasks include, but are not limited to:
- Managing Key Projects for the Client
- Review the client contract and Building B handoff information
- Clarify any questions with Building B account manager
- Projects can include the following i58:10 Media services:
- Radiothons
- Radio Spot Campaigns
- Videos
- Web builds
- Web site maintenance/monthly updates
- E-communications
- Social media campaigns
- New products or projects approved out of Building A
- Set up each project in the applicable production schedule spreadsheet no later than three days after receiving Building B handoff information
- Include all requested information on the spreadsheet including client due date and key milestone dates to manage project effectively.
- Update each production schedule spreadsheet by the end of each day
- Set up an internal meeting with the Account Manager and Building C team members applicable to the service provided. It should take place no later than one week after receiving the Building B handoff. The purpose of the meeting is to:
- Review the project and clarify goals
- Discuss measurable outcomes and how best to capture them
- Discuss the creative element/theme
- Clarify or confirm key due dates of project or service
- Coordinate a conference call with the i58:10 Media Account Manager for the client, i58:10 Media Creative and/or Production team members to:
- Review the project and clarify goals
- Determine measurable outcomes
- Clarify or determine the creative element/theme
- Clarify or confirm key due dates of project or service
- Provide a recap of the conference call with action items for i58:10 Media team members and our client no later than two days after the call.
- Update the applicable production schedule spreadsheet and calendar
- Take lead on implementing the project and follow up on action items with i58:10 Media team members, client and media partners if applicable.
- Prioritize tasks and dates to manage the project and stay on time and on budget. Utilize the following items to manage the workflow effectively:
- Production schedules updated daily
- Task spreadsheets updated daily
- Master event schedule updated daily
- Radiothon wall calendar updated daily
- Outlook event calendar updated daily
- Internal work orders
- Fill in and submit 3 weeks before production due date
- Check on the work orders each week to determine if project is on schedule
- Weekly Key Activities Report updated by Friday
- The report is reviewed at our weekly team meeting on Monday
- Communicate with the following key individuals to make sure we are on target with schedules, timelines and quality of work per agreed upon client expectations:
- Internal production team members – contact as needed to stay on schedule or a minimum of once a week
- Client contacts associated with the project – contact as needed to stay on schedule or a minimum of once a week
- i58:10 vendors or contractors assigned to the project- contact as needed to stay on schedule or a minimum of once a week. These could include:
- Radio station contacts
- i58:10 contracted vendors
- Communicate with our client at key milestones to keep them informed of the project status – contact as needed to stay on schedule or a minimum of once a week
- Send the approved product to your client by the agreed upon due date or preferably earlier.
- Document the client’s agreed upon measurable results
- Use a project recap form that will have the metrics for each project
- Provide the recap information to the client no more than one week from the project due date
- Determine if a recap/review call needs to be made with the client
- Schedule accordingly
- Provide data accordingly
- Compile post event information from the following items so the client can be invoiced accurately
- Building D handoff check list
- Client contract- review for information on the handoff check list
- Station contract (if applicable) – review for information on the handoff check list
- Answer any Building D questions during handoff
In addition to the company Core Values, below are
important skills and abilities needed for the position:
- Able to interact and develop authentic, positive relationships with clients and coworkers
- Communicate ideas clearly and effectively
- In personal meetings
- Via telephone or web conferences
- Via email and written word
- Able to multi-task effectively
- Handle multiple clients
- Handle multiple projects
- Handle multiple relationships between client, vendors and i58:10 team members
- Pay attention to details
- Use creative and logical problem solving
- Think strategically
- Take initiative and have a sense of urgency
- Be growth minded & anticipate change
- Open and receptive to training and new skill development
- Have an understanding of client dynamics and how best to work with the various individuals & influences that are involved with our services:
- Decision maker
- Implementer
- Champion
- Blocker
- Have a team focus and support fellow coworkers
Desired Personal Qualities include:
- A personal relationship with Jesus Christ and a desire to live out their faith
- A desire to serve alongside those who help the hungry, hurting and hopeless
- A desire to be used by God for His glory through helping bring about life change
Skills needed for the position:
- Proficiency in Microsoft Office
- Ability to develop, implement, and evaluate internal systems and processes for greater efficiency and profitability
Education requirements:
Bachelor’s degree preferred but not required
