The Sales and Support team at Group Publishing has a full-time opening for a Customer Support and Sales Representative, Tier I, in the Customer Care Center. The position is Monday-Friday, 9:30 a.m.-6:00 p.m. Candidates should have at least 1 – 2 years experience in sales and customer service (preferably in a telephone contact environment) along with experience in making outbound calls. Excellent oral skills, bi-lingual in English and Spanish is desired, knowledge of sales techniques and the willingness to learn new sales systems is required. Candidates must have the ability to relate to customers and co-workers in a friendly, relational manner and the knowledge of professional telephone etiquette is imperative. The ability to learn ever-changing marketing promotions and new products is necessary. Good attendance and punctuality is essential. Ideal candidates will be proficient in Windows Outlook and Windows Office, Oracle Customer Relationship Management software and Live Chat experience. Applicants should be able to sit at a computer station, use repetitive motion on a keyboard and wear a telephone headset for up to eight hours a day.
Job responsibilities include: Taking orders from churches, individuals, and retail customers. Answering customer inquiries and resolving issues. Staying current on all of Group’s products and services. Navigating the internet and helping customers with
Group’s electronic and web-based products. Meeting sales goals, call standards and quality assurance standards.
Company Overview
At Group Publishing, what you see on the outside is a reflection of what's on the inside! We believe in our mission of equipping churches to help children, youth, and adults grow in their relationship with Jesus. Our staff are empowered by our core values of friendliness, innovation, real learning, servanthood, and excellence. We have a collaborative culture with staff who take pride in our spirit of innovation.
Benefits
We offer our staff the following competitive benefits package:
